Frequently Asked Questions

We run as a one-stop bridal service, so your gown, suit, makeup, photography and videography are all arranged in-house instead of being marked up by a middleman. We also keep no retail showroom overhead. Our best price is reserved for couples who confirm within 24 hours of receiving their package details, and it may end anytime without notice.

PWS = Pre-Wedding Shoot. AD = Actual Day. MUA = Makeup Artist. HMUA = Hairdo and Makeup Artist. PG = Photographer. VG = Videographer.

A further discount is applied when your package includes gown, suit, makeup and photography together. Removing any of these items removes that bundled discount, which can result in a higher total.

Free upgrades and perks that are not used are forfeited. Used perks are billed accordingly. Per our Terms of Service, you remain liable for the full package price even if services are not used. Downgrade reductions are capped at 50% of item cost and reviewed case by case based on when the request is made.

Once your package is confirmed it is fixed, so it cannot be changed, swapped or switched to a different package, and payments cannot be moved to another package. You can still add to it before your wedding, subject to availability and the cut-off for each item: extra hours, a videographer, more makeup, outfits, flowers and more, at the add-on rates on https://theaurorawedding.com/addons. Booked couples add them from My Wedding (Add to my package). Package prices include bundle savings that apply only to services confirmed together before payment, because the whole team and every hour are planned and booked as one job. Services added after confirmation are booked separately, so they are charged at add-on rates. So if you think you may want more coverage or extra services, add them to your package before you confirm, while they are priced together. Planning a separate event on a different date? That can be booked as its own package.

Yes. You can book early and confirm date and venue later. There is no penalty for changing your wedding date, and early booking helps you avoid price increases.

Our popular vendors are often booked more than one year in advance. Booking early secures better vendors, locks in current pricing, and gives our team time to recommend studios, venues, pre-wedding locations and solemnisers.

No. All our prices are nett. External partners may add their own surcharges that we do not control. You can request vendor swaps if you prefer not to pay any external fees.

Prices start from S$250 onwards depending on quality, number of pages and size. Some packages include an album or wall canvas complimentary.

A 50% deposit must be made within 24 hours after your package details are sent. This best price is reserved for couples who are ready to commit.

Our Same-Day Booking price is the best price. Additional discounts or freebies are considered case by case only when total spending exceeds S$5,000.

Contact details for your makeup artist, photographer and videographer are released 7 days before your event to minimise last-minute changes. Higher-tier vendors may be confirmed within 1 to 3 days before your event. All contacts are emailed to you.

Early bird pricing applies to weddings at least 6 months from your enquiry date.

No. All services and items in a package must be used on the same wedding event date.

Packages quoted from 11pm on 25 September 2026 include a free framed canvas and free 4R prints when they include photography coverage. The canvas is sized by your package price (under S$2,000: 8x10 inch worth S$290; S$2,000 to S$2,999: 12x16 inch worth S$390; S$3,000 to S$3,999: 16x24 inch worth S$590; S$4,000 and above: 20x30 inch worth S$690) and the number of free 4R prints by your hours of photography (under 6 hours: 8 prints; 6 hours or more: 10 prints; 8 hours or more: 20 prints; 10 hours or more: 30 prints), with free delivery. Videography-only packages quoted from then do not include the free canvas, prints, photo book or other 24 hour bonuses; those come with packages that include photography. Packages quoted from 1 September 2026 until 11pm on 25 September 2026 with photography coverage, or with videography only, include a free framed canvas plus 8 free 4R prints and keep exactly what they were quoted: the canvas was sized by hours of photography (1 to 3 hours: 8x10 inch worth S$290; 4 to 5 hours: 12x16 inch worth S$390; 6 hours and above: 16x24 inch worth S$590; videography only: 8x10 inch worth S$290) for quotes until 9:15pm on 25 September 2026 and by package price as above after that, and videography-only packages from that period also include the photo book and the JNP Travel coupon. The canvas size and the number of prints shown on your own quote are always the ones you get. Packages booked before 1 September 2026 do not include the free frame and prints. What decides this is the day you booked, not your wedding date, so a wedding in September 2026 or later on a package booked earlier is not included either. We increased our package prices substantially from 1 September 2026 and the frame and prints are part of those higher prices, so a package booked before that was priced without them. If you booked earlier you can still order a framed canvas at our studio rates at theaurorawedding.com/canvas, with the frame included and free islandwide delivery. These are all 24-hour confirmation bonuses, so they are kept when you confirm your package within the 24-hour window. Packages with both photography and videography get the photography bonus set only, never both, and videography-only packages have no montage. Packages with neither photography nor videography do not include any of these. Albums are not included by default and can be added on request from S$250.

Cost breakdowns are not provided because the final price is calculated on the bundled items before heavy discounts are applied. Removing items may not reduce the total proportionally and can sometimes increase it.

A non-refundable deposit confirms your booking. The remaining balance is due one week before your event. If your event is within two weeks, full payment is required upfront instead, so you are not asked for a second payment within days of your deposit. Services cannot be provided without full payment received in time.

Instructions and payment links are in your package details. All packages require a 50% deposit to confirm, with the balance due one week before your event. If your event is within two weeks (14 days), full payment is required upfront to confirm instead.

Yes. You can use a package for ROM solemnisation, Actual Day or Pre-Wedding (indoor, outdoor or studio) as long as the items and services you need are included. Each package covers one event date.

We absorb all credit card transaction fees. There is no surcharge for paying by card.

The early morning surcharge for the bridal car driver is S$80 per hour before 7am.

No, and this is the single most important thing to understand about how we work. Your deposit secures your package, your price, and your date. It does not assign your professionals yet.

When you confirm, we still do not know your ceremony timings, your venues, or your locations. Without those we physically cannot check whether a makeup artist, photographer, or videographer is free, and we cannot hold anyone for you. What our acceptance of your booking means is that, looking at our schedule that day, we believe there is a good possibility we can fulfil your services. It is an informed estimate, never a promise.

The moment your wedding planner form is complete, we can check real availability and confirm your professionals. Assignment runs first come, first served, based on who completes their form first, not who booked or paid first. We select the professional for you, and the best professional available at that time goes to the couple whose form was completed first.

On peak and highly requested dates, professionals can be fully taken within days. If your form is incomplete or arrives late and a service becomes unavailable as a result, we are not able to accept liability for that. We will make reasonable efforts to assign a suitable alternative, and if no alternative can be assigned, we will refund the value of that unfulfilled service.

The takeaway is simple. Complete your form early. It is the one thing entirely within your control that decides who you get.

Yes. Appointments are required for viewing and fitting.

No, booking an appointment is free.

Bookings are on a first come first served basis. If your preferred slot is taken, please choose another available time.

No. Joining a waiting list is not a confirmed booking. You will only receive a confirmation email once your slot is secured.

Our admin office and studio are in central Singapore. Exact addresses are shared one day before your appointment. We operate strictly by appointment only.

Each slot is one hour. No extensions are granted if you are late. If you need more time, please book additional slots. The one-hour limit per couple per day ensures other couples also get to try outfits.

You can bring up to 4 people, excluding yourself.

No. You can try as many gowns as you wish within your one-hour slot.

Yes. You are welcome to take photos and videos during your appointment.

Each slot is strictly for viewing and fitting. Package discussions are not done in person. Please message your coordinator on WhatsApp before or after your appointment.

No. We do not hardsell. Appointments are strictly for viewing and trying outfits.

Yes. The Wedding Gowns, Men Suits and Traditional Kua catalogues are all available online.

It means selecting a gown or suit directly from our studio catalogue without any modifications.

Yes. You can pick a gown from the entire collection within your package category.

Yes. Basic alteration, such as adjusting the fit or the length, is included with your gown rental. What can be altered is advised in person at your fitting at our studio. If an alteration may be needed, please come about 1 month before your event, with your final fitting about 2 weeks before. Design changes, such as removing straps, a halter, a high neck or sleeves, are not possible.

Essential category gowns rent for 3 days. Premium designer gowns rent for 3 to 5 days.

Collection is one day before your wedding event, strictly by appointment. Please message your coordinator on WhatsApp to book a collection slot.

Yes. A refundable security deposit of 50% of the rental value is collected by cash or PayNow. Credit card payment incurs a 3% surcharge. The deposit is refunded on return provided the items are not damaged.

Yes. Please check with us regarding rates for additional rental days.

Most gowns have corset-back fittings in sizes S to XL. Basic alteration, such as adjusting the fit or the length, and laundry are both included with your gown rental.

Collect one day before your event or on your actual day. Return the items either the same day after your event or the next day.

No. Complimentary items cannot be reserved in advance. You may choose from what is available on the day you collect your outfits.

You collect the items yourself. Alternatively you can arrange a Grab Express collection on your own.

Check each item for the correct size, colour, style and condition. You will be held liable for any damage reported more than 8 hours after collection or during and after your event.

Rented items are returned one day after your wedding event between 10am and 8pm, any day of the week. Late returns incur a S$100 per day charge. Damage or stubborn stains are charged separately.

Makeup artists are assigned based on availability after your booking is confirmed. Share your preferences with your coordinator. A trial makeup session is available for a fee.

No. Unless otherwise stated, ampoules cost S$30 per bottle and lashes cost S$20 per pair, payable directly to the makeup artist.

Yes. You can view our makeup artist work in the portfolio section of our site.

Yes. Makeup artists travel to your preferred location at no additional charge unless stated otherwise.

One makeup artist is assigned per location.

No-follow means the makeup artist leaves after completing your makeup and hairdo and does not stay for the rest of your event.

Unless otherwise stated, the follow fee for an MUA is S$50 per hour with a minimum of 3 hours. Follow time starts after makeup is completed and applies to pre-wedding packages only. Touch-ups are included. Hairdo or look changes incur additional charges.

It takes around 1.5 to 2 hours for bride makeup and hairdo. Experienced makeup artists can complete the work in around 1 hour without compromising quality. Shorter timings can be requested.

It takes around 1 hour for non-bride makeup and hairdo.

The early morning surcharge is S$50 per hour before 7am unless stated otherwise, payable directly to the makeup artist.

The usual rate is S$30 per bottle for ampoules and S$20 per pair for lashes. Costs may vary slightly by makeup artist; please check once your MUA is assigned.

Studio makeup and hairdo only applies to studio photoshoots. For outdoor shoots, please provide a location where the MUA can prepare you.

Yes. Base packages use our Associate Team. You can upgrade to Senior Associate or Director tiers. Tiers reflect seniority, from Associate (1 to 2 years) up to Founder (11 to 15 years).

Trial makeup is for the bride only. It is arranged about 2 weeks before your event, on a weekday between Monday and Thursday, at your makeup artist's preferred location, done by the same tier as your package. It costs S$80 for makeup only or S$120 with hairdo, excluding transport if the makeup artist travels to you, payable directly to the makeup artist after the trial. Earlier than 2 weeks before your event, a trial costs S$350 and can be done any time; WhatsApp us to arrange. Opt in via "Do you need trial makeup?" on your wedding form.

Yes. Base packages use the Associate Team. You can upgrade to Senior Associate, Director or Founder tiers. Tiers reflect experience from 1 to 2 years (Associate) up to 11 to 15 years (Founder). Higher tiers bring more experience capturing key moments, diverse lighting and equipment expertise, venue knowledge, creative variety and professional advice.

Yes. You must provide transport between locations. Otherwise a S$150 transport cost applies. Single-location shoots do not require transport. Ensuring the photographer and videographer travel with you is important so they do not miss any moments.

At The Aurora Wedding, we retain copyright ownership of all photographs captured. Any privacy concerns can be discussed so we can tailor our service to your needs.

All packages include basic editing (white balance and exposure correction). Special edits include face smoothing, body modifications, sky changes and extensive retouching are handled through our AI Photo Retouch system. Packages signed up on or after 31 May 2026 include free AI Photo Retouch credits, scaling with photographer hours (10 credits for 1 to 2 hours, up to 30 credits for 8 hours or more). Beyond the free allowance, additional credits are S$5 each via bulk purchase. Each credit retouches one photo with three style variants and one free re-do.

Our delivery rate is a minimum of 30 to 50 photos per hour. There is no upper limit on the number of photos taken on your wedding day.

Your edited photos are delivered via Google Drive within 7 to 10 working days, and your edited video within 10 to 14 working days. Working days are Monday to Friday, excluding Singapore public holidays, counted from your event date or from the day your balance is paid, whichever is later. Need them sooner? Our Express Edit service (S$258) gets your fully edited files back within 3 days. The photo montage and special edits are separate: you create your montage yourself at theaurorawedding.com/upload after your wedding (it is usually ready in about 30 minutes), and special edits follow their own process.

No. Professional DSLR cameras are not CCTVs. They overheat and pause recording between transitions, so continuous footage is not possible. You will receive an express highlight or a full-length edited video up to 1 hour long instead.

A photo montage video is a slideshow of up to 50 of your wedding photos, cut to the beat of a song you choose. After your wedding you create it yourself at theaurorawedding.com/upload: upload your photos, choose your song as an MP3 file, and it is usually ready in about 30 minutes. This is different from a Same-Day Edit video.

All photos and videos are edited using professional software on a calibrated monitor. Please check your device manual for display calibration troubleshooting.

Yes. Great ROM photos often depend on a great solemniser. We can share a list of top-tier solemnisers we have worked with. We do not earn any commission from them.

Photography and videography coverage is continuous, which means it includes travelling time, changing time and short breaks in between. Coverage starts when the team arrives and continues until the agreed end time. For Actual Day dinner banquets with more than 8 hours of coverage, the hours can be split into a morning session and an evening session, with a break of at least 3 hours in between. The split applies to the morning and evening arrangement only, so coverage that starts in the afternoon runs continuously. Luncheons cannot be split. Continuous coverage above 8 hours requires a reasonable break.

Yes if the team starts during makeup. No if they start after makeup is completed.

1 hour for ROM at the ROM building. 2 hours for an external venue. 3 to 5 hours if the external venue also includes a banquet.

1 hour for studio only. 1 to 2 hours for 1 location and 1 outfit. 3 to 4 hours for 2 locations and 2 outfits. 5 to 6 hours for 3 locations and 3 outfits. 6 to 8 hours for 4 locations and 3 outfits. Mixed studio, indoor and outdoor shoots typically need 2 hours or more.

Full-day coverage typically includes morning makeup (30 minutes), details and gatecrash preparation (30 minutes), gatecrash (1 hour), groom fetches bride (30 minutes), tea ceremonies (1 hour total), outdoor shoot (1 hour), break before the banquet, second makeup (30 minutes), ROM (30 minutes) and banquet (3 hours). A minimum of 8 hours is recommended for full-day coverage, excluding travel and delays.

To maintain fairness and professionalism, we do not accept requests based on race, height, body type or other physical characteristics. Assignments are made on skills, experience and suitability. We are happy to consider concerns about style, experience or technical capability.

Outdoor photoshoots during ROM or Actual Day are weather-permitting. Up to 30 minutes without a videographer or 45 minutes with a videographer is typical. Bad weather cancels the outdoor shoot with no refund. Indoor locations usually require advance booking and a fee.

Unused hours are forfeited and no refunds are issued.

We strongly encourage you to shortlist indoor backup locations during planning. Most indoor locations require advance booking and a fee.

Yes. Pre-wedding night outdoor shoots after 6pm incur an additional S$300 because the team needs extra equipment for low-light quality. Actual Day night shoots are assessed case by case.

Yes. Studio shoot services are available.

Permit applications are your responsibility.

By default, videographers do not record church weddings, ROM or wedding speeches in full. If you need these recorded in full, an additional S$150 is required.

A Same-Day Edit video is a wedding trailer of your day, edited during the event for banquet playback, usually before the second march-in. It requires a 4 to 5 hour lead time. The default highlight video can serve this purpose, or you can pay a S$350 topup for an additional final edited video including march-in and speeches.

We require a lead time of 4 to 5 hours for Same-Day Edit.

No seat allocation is needed for luncheons or dinner banquets of 4 hours or more. Please arrange a vendor meal through your venue so the team can stay energised and continue delivering quality coverage.

Basic packages cannot specify professionals; assignments are made based on your itinerary and team availability. Share preferences with your coordinator. Senior Associate and above tiers allow you to select. If a chosen professional becomes unavailable, a qualified replacement is selected.

We do our utmost to ensure your preferred photographer is available. If a scheduling conflict, illness or emergency makes this impossible, a suitable replacement is selected. Our large team has never experienced manpower shortages.

Possible additional charges include a split-day charge of S$300 if coverage spans separate days, a S$80 per hour charge for coverage before 7am, S$300 for pre-wedding night outdoor shoots after 6pm (Actual Day assessed case by case), a S$350 festive charge for public-holiday eves and holidays, and a S$258 Express Edit surcharge for 3-day return. External vendor surcharges are not covered; we offer vendor swaps if you prefer.

Usually about 30 minutes. Once you have your photos, upload them at theaurorawedding.com/upload, choose your song as an MP3 file and tap Create my montage: it is made automatically, and we email and WhatsApp you the link. Montages requested before 5 October 2026 are made by our partner editor and take 4 to 8 weeks.

Photobooks and albums are processed first come first served, typically 4 to 8 weeks from order placement. External partners handle fulfilment, so exact delivery dates are not always available.

Our couples are based all over the world and shipping costs vary by destination. We cover the album cost and charge actual shipping based on your delivery location so couples in different places pay fairly.

About as long as your song, so a 3 to 5 minute song works best. Anything longer tends to be too long to watch. Custom edits are not included with the complimentary service. Custom edits cost S$150.