Frequently Asked Questions

Packages

We launched this promotion to commemorate the launch of our new Instagram account and Telegram channel. Promotional package price is for decisive couples who can take up the package within 24 hours and promotion may end anytime without prior notice.

PWS = Pre-Wedding Shoot

AD = Actual Day

MUA = Makeup Artist

HMUA = Hairdo & Makeup Artist

PG = Photographer

VG = Videographer

Package price is computed based on the items you include in the package before we apply heavy discount. The more items you have, the more discounts you get.

 

When you exclude one or more items, the price difference will be used to offset the price increase from other items first and if the price difference is not enough to cover the price increase, the overall package price will be higher. This is also one of the reasons why you may not see a big reduction in package price if you remove items.

 

For example: If the item you wish to remove cost $200, the overall package price will not be reduced by $200 because we need to cover the price increase from other items, that were previously given to you at heavy discount. So you may end up with only a $50 reduction in package price or you may need to pay more if the $200 is not enough to cover the price increase. On a similar note, if you decide to include the $200 item back into the package again, you only need to pay $50, instead of $200.

 

Pro tip: You get the best deal when you add items instead of removing them.

 

Note: All the free perks and upgrades may be withdrawn if there is any downgrade of package as they were previously given based on your total spending amount.

Free upgrades and perks are given based on your total spending. When you downgrade or cancel the booking, free upgrades and perks that are not used will be forfeited. Free upgrades and perks that are used will be billed accordingly. As per our Terms of Service, you are still liable to pay the full amount of the package price if you cancel the package and even if you did not use any of the services at all.

 

For downgrades, any reduction in package price is granted out of goodwill and given on a case-by-case basis. The price deduction of each service or item will not be at 100% of the cost price and it will be capped at 50% of the cost price.

 

For example: If bride's makeup & hairdo cost $200 and you wish to remove it after package is confirmed, the price deduction will be capped at $100 max. And depending on when you send us your removal request, the price deduction amount may be lower than $100. This is because the vendor had already set aside their time for you and rejected other better paying jobs, so they will be compensated accordingly.

 

In some situation, the package price may become higher when you remove certain item or service and you will need to topup.

Yes you can! You may let us know your wedding date and venue once it's confirmed and there's no penalty for changing of wedding date too! Book early to avoid inflation as our prices go up every year!

Booking early offers you many benefits. Our popular vendors always get booked more than one year in advance. Why settle for second best when you can get the best for your money? Apart from this, you get to enjoy great savings too! Book early to avoid inflation because our prices increase every year!

 

If you don't know where to start, you should book your photographer/videographer early because they can suggest the best studio to get your gowns, the best venues to hold your wedding, the best places to take pre-wedding photos, the best solemniser for your ROM and even help you plan your itinerary too! They are like your wedding planner and you can ask them anything!

No. There is no hidden cost and all our prices are nett.

 

Our external partners may impose additional surcharges or fees, which are not made known to us, at their own discretion. We do not cover such costs but we will help you to swap out the assigned vendor if you are not willing to pay the fees.

Prices depends on a variety of factors like quality, number of pages, size etc. Prices for album and wall canvas start from $250 onwards. We do give away album and wall canvas free for certain packages.

50% deposit must be made within 24 hours after the package detail is sent to enjoy our Same-Day Booking promo price. Our very best price is reserved for decisive couples only.

Our Same-Day Booking price is the best price. Discounts or freebies are given on a case-by-case basis and only if your spending exceeds $3000.

Vendors are assigned upon confirmation of package. But contacts may be sent to you one week before event where chances of having sudden changes are very low. Contacts will only be sent upon receipt of your submission of our Terms of Service

 

In order to provide you with a better experience, we may liaise with all vendors on your behalf so you only need to deal with a single point of contact. In this case, the vendors will show up based on your preferred time and location, no contacts will be provided.

Early bird price is for wedding date that is at least 6 months ahead from the date of your enquiry.

No. All services/items in the package must be used on the same day. Each package is for one wedding event date only.

We do not include albums and prints in our packages due to very low demand and also because we wish to keep our prices competitive. We do provide albums and wall canvases if you need. Please contact us to enquire.

We do not provide cost breakdown of the entire package because the final package price is calculated based on the number of items/services you include in the package before applying a heavy discount based on the final package amount.

 

Generally if you remove an item from the package, you may not get any or very little reduction and the package price may become more expensive. This is because the price of the item(s) removed is not enough to cover the price increase of other items based on ala carte pricing.

 

Example: If you remove a men suit from our most popular $598 package, the package price will become $818 instead.

A non-refundable deposit of 50% of the package price is required to confirm the booking and balance will be paid one day before event date. Note that we are not obliged to provide any services on the event date if full payment is not received promptly.

A non-refundable deposit of 50% of the package price is required to confirm the booking and balance will be paid one day before event date.

Yes, you can use the $598 package for ROM solemnisation, Actual Day or Pre-Wedding (Indoor and/or Outdoor). As long as you need a wedding gown, a men suit, a makeup artist and a photographer for one hour for your wedding event, then this package is right for you.

Each package is tied to one event date and all items must be consumed/used together within the same day.

 

You can use one package for your ROM, Pre-Wedding and Actual Day if all these events fall on the same day.

 

Otherwise, you would need to buy one package for each event.

Same-day booking promotion may end anytime without prior notice. If you are unable to confirm booking within 24hrs, you can consider doing a softbook with just $80 first. This will extend the promo price by another 14 days so you have more time to decide what you want in the package before you proceed.

If you're very sure that you will take up at least one item from our package, like it can be just photography, just makeup & hairdo, just men suit, just wedding gown or a combination of items, then you can softbook the promotional package with just $80 (non-refundable) first. After that, we will arrange an appointment for you to visit the studio for viewing and fitting.

 

If you selected a gown, you can pay the balance deposit after your visit to confirm the package. 

 

If you didn't find a suitable gown, we can exclude gown price from the package and tailor the package to include only what you need.

 

Once we confirm the final package price, we will deduct $80 from it. This way, you can lockdown the promo price before the offer expires after 24hrs. Note: Nothing is confirmed or reserved yet until 50% deposit is made.

 

Package must be confirmed within 2 weeks from payment date or otherwise, the Same-Day Booking promo price will expire and package will be based on Early Bird Booking rate or Usual Price.

We absorb all transaction fees if you choose to pay by credit card!

Appointment Booking

Yes. Appointment is required for viewing and fitting.

No. Appointment booking is free of charge.

 

However if you failed to turn up for a confirmed appointment without prior notice, a refundable deposit of $50 will be required to book the next slot. $50 will be refunded after you showed up for your next appointment.

Bookings are based on first come first serve basis. If the slot you wish to book is unavailable, please select another available slot.

You can register yourself on waiting list if there are no available slots for the day. Waiting list is not a confirmed booking. You will received a confirmation email whenever your booking is successful.

Our admin office is located at Clarke Quay and the studio is located at Bugis near Bencoolen area. It's just 4mins drive and 12mins walk from Bugis MRT.

 

Exact address will be given one day before your appointment. Due to covid crowd control measures, we hope to avoid having couples turning up way before their appointment. If you show up before your appointment date and time, we reserve the right to refuse entry and release your slot to the next couple on the waiting list.

Each slot is for one hour only. No extension will be granted if you are late.

You can bring up to 4 person excluding you for the appointment.

You can try as many gowns as you wish within one hour.

Yes you can take photos and videos of the gowns and suits during your appointment.

Each slot is for one hour only and it is strictly for viewing and fitting of gowns and suits. Discussion of packages will not be entertained. You can Whatsapp your co-ordinator before or after your session to discuss about the packages.

No! We do not hardsell during your appointment. The appointment is strictly for viewing and trying of gowns and suits. We do not discuss about packages during your appointment.

Gowns and Suits

No, we don't have an online catalogue of our gowns and men suits for this promotional package. We strongly encourage you to visit the studio to try the gowns and men suits physically for a more accurate and realistic look and feel.

We do have an online catalogue for our mid-to-high range gowns (over 800 premium gowns to choose from) starting from $900 each.

It means to pick a wedding gown or suit straight off the bridal studio's catalogue, without having any changes made to it at all.

Yes, you get to pick one gown and one suit from our entire collection without the need to top up for $598 package.

Yes, you can alter the gown to fit your size for an additional $150 if you have a package with us or $380 if you don't. A lead time of 2 months must be given. Your measurements will be taken before we proceed.

For budget gowns, rental is for 2 days. For premium designer gowns, rental is for 7 days.

You can collect your gowns and suits one day before your wedding event. Collection is strictly by appointment only. Please contact your co-ordinator to book a slot.

A refundable security deposit of 50% of rental value will be collected for each rental item brought out during collection. Security deposit is to be paid by cash or PayNow only. If credit card is used for security deposit payment, 3% credit card surcharge applies. Upon returning of items, security deposit will be refunded provided the items are not damaged. Damaged items will be charged at cost price.

Yes you can. Please check with us on the rates for additional rental day.

Our gowns are mostly corset back which can fit from size S to XL depending on the design. But if alteration is needed, alteration cost is not included in this package. You can alter the gown in the $598 package for an additional topup of $150. Laundry service is included in the package.

 

Alteration and laundry services are included for premium designer gowns.

Collection is done one day before or on your actual day.

 

Either return on the same day after event or return on the next day.

No, reservations are not allowed for complimentary items. You can choose from the items that are available when you collect the outfits.

You will collect the gown and suit yourself. If you are busy, you can also arrange for collection via Grab Express yourself.

It is your responsibility to check on the items collected for correctness of size, colour, and style to ensure that all rental/purchase of items are correct, complete and in good condition. You will be held liable for any damages or bad conditions reported 8hrs after you have collected the items or if you reported the issues during or after your event.

Rented items must be returned one day after your wedding event between 10am to 8pm from Mon-Sun. Any delay in returning of items will be charged at $100 per day. Any damage or stubborn stains will be charged at a rate determined by The Aurora Wedding and its affiliated partners.

Makeup and Hairdo

We will assign the makeup artist (MUA) based on their availability upon receiving your booking confirmation. You may let your co-ordinator know about your preferences so he/she can assign the right professional to you.

 

All our MUAs are very experienced but if you are worried, you can request for a trial makeup for a small fee. 

No. Unless otherwise stated, ampoules is $30 per bottle and lashes is $20 per pair. This is to be paid directly to the MUA.

Yes, you can check out our works  here.

Yes. MUA can do the makeup and hairdo at your preferred location without any additional charges, unless otherwise stated.

One MUA will be assigned to one location.

No follow means the makeup artist will leave after makeup and hairdo is done and will not stay throughout your wedding event.

Unless otherwise stated, the follow fee for MUA is $50 per hour.

It takes around 1.5 to 2 hours for bride makeup and hairdo. However, when a situation calls for it, our very experienced MUA can finish the work within one hour without compromising on the quality. They are trained to handle such situations due to unforeseen circumstances.

 

You may request for the makeup and hairdo to be completed within a shorter time period.

It takes around 1 hour for non-bride makeup and hairdo.

Early morning surcharge is $50 per hour before 7am unless stated otherwise. This is to be paid directly to the MUA.

Usual rate for ampoules is $30 per bottle and lashes is $20 per pair. However this cost may vary as it depends on the makeup artist. Please check with you MUA when it's being assigned to you.

Makeup and hairdo at studio is only for studio photoshoot. If your photoshoot is outside of the studio, you have to provide a location for the makeup artist to do her work.

The base packages are fulfilled by the Associate Team. You may choose to upgrade to other tiers (Senior Associate or Director if you wish. The tiers represent the seniority of the makeup artist ranging from Associate (1-2 years experience) to Founder (11-15 years experience).

Unless otherwise stated, the trial makeup by Associate is $80 and with hairdo is $120. This is to be paid directly to the MUA. Trial makeup is only available from Monday to Thursday. Location is to be decided by the MUA.

Photography & Videography

The base packages are fulfilled by the Associate Team. You may choose to upgrade to other tiers (Senior Associate, Director and Founder) if you wish. The tiers represent the seniority of the Photographer/Videographer, ranging from Associate (1-2 years experience) to Founder (11-15 years experience).

 

Higher tier Photographer and Videographer are very experienced and apart from being able to produce high quality images and videos, they can also shoot according to any style that you prefer. They are also very fun and engaging, and they can turn a boring wedding event into an awesome and memorable one! With them around, your wedding day will never go wrong!

You are required to provide transport for the photographer and videographer from one location to another. Transport cost of $150 to cover the duration of photoshoot will be imposed otherwise.

 

If you are shooting at just one location, you do not need to provide any transport as the photographer/videographer will meet you at the location.

We own the rights to the photos by default. Our top photographers will not be willing to give up their rights to the awesome wedding photos that they took during your big day. That's because it takes a lot of efforts and skills to produce, post-process and color grade those amazing wedding images. Although you're the subject of the wedding shoot but the ability to capture wedding moments or compose a good picture that includes nice poses come from the photographer.

 

Having said that however, we certainly do respect your privacy and we handle such request on a case-by-case basis. Feel free to reach out to us for further discussion.

All packages come with Basic editing service, which include white balance correction, exposure correction and cropping using professional softwares.

 

Special editing service may be offered for some packages and it includes noise reduction, recover motion blur photos and photos that are out-of-focus, chromatic aberration removal and color treatment.

 

We do not change face, smoothen skin, make body slim, remove/add people, modify your body parts,  change sky or perform anything outside the scope as described above. If you ever need our specialised retouching services, it will be charged at $75 per photo.

We are obliged to deliver photos at a rate of 30 photos per hour for Pre-Wedding and 50 photos per hour for Actual Day and ROM solemnisation. This is the minimum photos that you will get back and under normal circumstances, you will usually get more photos. We do not put a limit on the number of photos we are going to take on your wedding day.

Standard processing time for edit is 4 to 8 weeks from the date the balance payment is made. We do provide a free option to deliver your photos within 4 weeks for free. Talk to your co-ordinator to find out more.

 

The popularity of the photographer/videographer and peak wedding season will affect the processing time. We typically return many more photos than the norm too and every photo is carefully treated with our unique and complex post-processing workflow. 

 

Express Edit Surcharge of $258 will apply if you wish to get your photos back within 14 days. Only fully edited jpeg photos will be returned.

 

We are a very busy company and many couples have engaged us before you and they are also waiting patiently for their photos/videos, and we process them based on first come first serve basis. You may consider using our Express Edit service if you need your photos back urgently.

You will not get 8hrs long video if you engage our videographer for 8hrs. The same will apply for other coverage (2hrs or 4hrs for example). That's because our videographer uses professional DSLR cameras to capture your wedding moments and not a CCTV camera. Other issues like overheating will also limit the continuous recording time. Our videographer will not be recording any video when he is moving from one location/spot to another. You will receive footages recorded at short intervals that's being used in the express highlight or full length edited video (up to 1 hour max), whichever is applicable.

Photo montage video is a slideshow video of your wedding day. Once all the photos are delivered, you can select up to 50 images for us to compile it into a slideshow video. You may also send us a link to the song that you wish to use in the video.

 

Photo montage video is not the same as Same-Day Edit video.

All photos and videos are edited using professional softwares and a calibrated monitor to ensure color accuracy. Please check your device's manual to troubleshoot the issues.

The secret to great looking ROM photos lies in our list of top-tier solemnisers. All these solemnisers know us and our photography style and we guarantee your ROM experience will be amazing and memorable. We are not affiliated with the solemnisers and we do not earn any commissions from them.

Photography/videography coverage is a continuous coverage. Means it includes traveling time, changing time and short break times in between etc.

 

The shoot starts when the professional arrives at your preferred location and will continue until the end of the agreed time. 

 

For Actual Day (Dinner Banquet) photoshoot that is 8 hours and above, you may split the coverage into morning and evening session. Take a 10hrs Actual Day wedding for example, you can get the professional to shoot for 6hrs in the morning and 4hrs in the evening.

 

No splitting is allowed for Luncheon.

 

For coverage above 8hrs, a break time of at least one hour must be given to the photographer/videographer as they are also human and they need to rest, eat, and re-charge so they can continue to provide quality service and coverage.

Photographer/videographer will start at your preferred time and location.

 

Coverage will include makeup time if you ask the professional to start during your makeup time.

 

On the same note, coverage will not include makeup time if you ask the professional to start after your makeup is done.

1 hour - For ROM held at ROM building.

2 hours - For ROM held at external venue.

3 to 5 hours - For ROM held at external venue with banquet.

1 hour - For studio shoot only.

1 to 2 hours - 1 location, 1 outfit.

3 to 4 hours - Up to 2 locations, up to 2 outfits.

5 to 6 hours - Up to 3 locations, up to 3 outfits.

6 to 8 hours - Up to 4 locations, up to 3 outfits.

 

Note: You can do a mixture of studio/indoor/outdoor shoot if the coverage is 2 hours and above.

Here's a typical full day chinese AD wedding activities.

Morning Makeup - Up to 30mins (includes before and after you changed into gown.)

Gatecrash preparation, wedding details, putting on of veil and family group shots - Up to 30mins.

Gatecrash - Up to 1 hour.

Groom fetch bride - Up to 30mins.

Groom's house tea ceremony - Up to 30mins.

Bride's house tea ceremony - Up to 30mins.

Outdoor shoot - Up to 1 hour.

BREAK TIME for photographer and videographer. Only applicable for dinner banquet.

2nd Makeup & hairdo - Up to 30mins.

ROM - Up to 30mins.

Banquet - Up to 3 hours.

 

Minimum 8 hours and above for a full day wedding coverage. Excludes traveling time and the delay in between events.

If weather permits, we can do a short outdoor photoshoot during your Actual Day wedding without additional charges. If outdoor photoshoot exceeds one hour, then additional charge of $150/hr may apply. Please note that the professional may need to bring additional equipment for outdoor shoot. Also note that outdoor shoot during Actual Day wedding and pre-wedding shoot are entirely different in terms of post-processing and equipment used.

 

Please let the professional know in advance if you plan to do outdoor shoot so he can bring the right equipment during that day.

Unused hours will be forfeited and no refunds will be issued.

If the photoshoot has not taken place and you informed the photographer/videographer at least 2 hours before the shoot start, you may choose to reschedule at no additional cost.

 

We strongly encourage you to shortlist indoor locations during your planning in case of bad weather. Note that most nice indoor locations need to pay and must be booked in advance.

Yes, we do.

Permit must be applied by you.

Same-Day Edit video is essentially a wedding trailer of your wedding day and the video is edited by the videographer to be played during the wedding banquet itself, usually before your 2nd march-in. A lead time of around 4 to 5 hours is required.

 

If you need the highlight video to be played next day during your wedding, it is still considered as a Same-Day Edit video.

We require a lead time of 4-5hrs for Same-Day Edit.

Yes, all our partners, including photographers and videographers are fully vaccinated.

No, you are not required to provide any meals or seats to our photographer and videographer. Our professional will use this meal time to rest and recharge themselves.

We will assign the photographer and videographer based on their availability upon receiving your booking confirmation. You may let your co-ordinator know about your preferences so he/she can assign the right professional to you.

 

All our photographers and videographers are very experienced but if you are worried, you can request for a trial shoot for a small fee. Alternatively you may also consider upgrading to a Senior Associate or Director level so you can choose your photographer and videographer.

Unless otherwise stated, the trial photoshoot is priced at $90 for 30mins. Trial photoshoot is only available from Monday to Thursday and the location will be decided by the photographer.

Our package includes only professional photographer and videographer.

Split-day charge of $300 will apply if you request to split the usage of the photography/videography hours over separate days.

 

Coverage before 7am for photography/videography is chargeable at $80/hr.

 

There is also a festive charge of $350 for weddings on eve of Public Holidays and Public Holidays.

 

Standard processing time for edit is up to 2 months. Express Edit Surcharge of $258 will apply if you wish to get your photos back within 14 days.

 

Other fees and surcharges imposed by vendors that are not made known to us will not be covered by the package. We will assist you to swap out the vendor if you do not wish to pay the fee.

Cancellations and Refunds

This is because the photographer and MUA have already set aside their time for your wedding date and they had stopped accepting bookings and rejecting jobs because they are committed to your wedding event. Just as you do not wish the professionals to cancel on you last minute because they've accepted another better paying job on your wedding date, the professionals would expect you to be fully committed on the booking too.

They should be fully compensated if you cancel your booking.

The same reason apply for gowns and suits and other vendors too.

We are fully committed to good and fair business practice. All purchases come with a 3 calendar days cooling period and if you are not happy with your purchase, you may request for a refund within 3 calendar days from the date you made the payment. Refund, if any, will be based on the amount we received, less any transaction fees and any payments that's already made to the vendors.

Cooling period does not apply if your deposit made is less than 50% of the package amount.

All deposits and payments made are fully non-refundable after cooling period is over and you will be liable for the full amount even if you did not use any of the services at all. This is to compensate for the non-refundable deposit that we have made to secure the vendors for your booking.